Round-the-clock incident response with SLA-backed response times, on-call engineers, and a live Slack channel that's always staffed.
When your platform goes down at 2am on a Sunday, who answers the phone? We do. Our 24/7 support service gives you a team of senior engineers on-call around the clock, with response times as tight as 15 minutes for P0 incidents, documented runbooks for every known failure mode, and a post-mortem discipline that actually prevents recurrence.
We're not a ticket queue — we're the people who log in, diagnose, and fix. Whether you need a safety net alongside your own team or a full outsourced on-call, we scale to match.
Senior engineers on rotation around the clock across multiple time zones.
P0 response in 15 minutes, P1 in 30, P2 in 4 hours — backed by written SLAs.
Written post-mortems for every incident with concrete prevention action items.
Dedicated Jira / Linear project with priorities, history, and audit trail.
Monthly reports showing response times, MTTR, and SLA compliance.
A shared channel with humans on the other end — no bots, no tier-1 deflection.
We audit your codebase, infrastructure, and existing runbooks. Access provisioned in 48 hours.
We write runbooks for your top 20 known failure modes before we go live on-call.
Alerts routed through PagerDuty or Opsgenie into our rotation with escalation policies.
We run monthly chaos drills so the runbooks actually work when they matter.
Ack, triage, mitigate, communicate, resolve, document — every incident, every time.
Written updates covering all tickets, incidents, MTTR, and recommended improvements.
Outage or data loss.
Major feature broken.
Degraded performance.
Minor issues.
We can be live on-call within 48 hours of signing, with a full onboarding audit completed in the first two weeks.
Yes. We commonly take primary on-call while your team handles secondary, or vice versa.
We escalate with full context to your team, continue to investigate, and document everything — with a clear handoff.